Privacy Policy

Privacy Policy

Effective Date: February 19, 2026

Welcome to Gengeni (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make purchases from our eCommerce store (“Platform”).

If you have any questions about this Privacy Policy, you may contact us at:

📧 info@gengeni.co.tz

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

  1. Full name
  2. Billing and shipping address
  3. Email address
  4. Phone number
  5. Payment information (processed securely via third-party payment providers)

b) Non-Personal Information

We may automatically collect:

  1. IP address
  2. Browser type
  3. Device information
  4. Pages visited and time spent on the Platform
  5. Cookies and usage data

2. How We Use Your Information

We use your information to:

  1. Process and fulfill your orders
  2. Communicate order updates and customer support responses
  3. Improve our website and customer experience
  4. Send promotional communications (only if you opt in)
  5. Detect and prevent fraud or unauthorized transactions
  6. Comply with legal obligations

3. Payment Processing

We do not store full payment card details. Payments are processed securely through trusted third-party payment processors that comply with applicable security standards.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  1. Enable website functionality
  2. Remember your preferences
  3. Analyze website traffic
  4. Improve marketing effectiveness

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

5. How We Share Your Information

We may share your information with:

  1. Payment processors
  2. Shipping and logistics providers
  3. IT and hosting service providers
  4. Legal authorities when required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  1. Fulfill your orders
  2. Comply with legal and tax obligations
  3. Resolve disputes
  4. Enforce our agreements

8. Your Rights

Depending on your location, you may have the right to:

  1. Access your personal data
  2. Request correction of inaccurate information
  3. Request deletion of your data
  4. Withdraw consent for marketing communications
  5. Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at info@gengeni.co.tz.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Gengeni

Email: info@gengeni.co.tz