Refund Policy

REFUND POLICY

Effective Date: February 19, 2026

Thank you for shopping at Gengeni.

Please read this Refund Policy carefully before making a purchase.

1. NO REFUNDS

All sales made through Gengeni are final.

We do not offer refunds for any products purchased through our Platform.

Once an order has been placed and payment has been successfully processed, it cannot be canceled, refunded, or reversed.

2. ORDER REVIEW RESPONSIBILITY

Customers are responsible for carefully reviewing:

Before completing a purchase, please ensure that all order details are correct.

3. DAMAGED OR INCORRECT ITEMS

If you receive a product that is:

You must contact us within 48 hours of receiving your order at:

info@gengeni.co.tz

We may review such cases individually and determine an appropriate resolution at our sole discretion.

4. NON-REFUNDABLE ITEMS

All products sold on our Platform are non-refundable unless otherwise required by applicable law.

5. POLICY UPDATES

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Platform.

6. CONTACT US

If you have any questions regarding this Refund Policy, please contact us:

Gengeni

Email: info@gengeni.co.tz

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