Return Policy

Effective Date: February 19, 2026

Thank you for shopping at Gengeni. Please read this Return Policy carefully before making a purchase.

1. NO RETURNS

All sales made through Gengeni are final.

We do not accept returns of any products once an order has been placed and delivered.

By completing a purchase on our Platform, you agree that the items are non-returnable.

2. ORDER ACCURACY

Customers are responsible for reviewing all order details before confirming their purchase, including:

1. Product description
2. Specifications
3. Size, color, or variation (if applicable)
4. Shipping details

We are not responsible for errors made during checkout.

3. DAMAGED OR INCORRECT ITEMS

If you receive an item that is:

1. Damaged during delivery, or
2. Incorrect (not the item you ordered),

You must notify us within 48 hours of receiving your order by contacting:

info@gengeni.co.tz